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The Cove in West Kelowna in top 10% of hotels in the world

These accolades are so much sweeter because they arrived in the midst of a pandemic.

This week, the 150-suite Cove Lakeside Resort in West Kelowna earned a Tripadvisor Travelers' Choice Award for being in the top 10% of hotels in the world as well as a Loved by Guests VIP Access Award from Hotels.com.

Tripadvisor is the world's largest travel platform and The Cove's prize is based on rave customer reviews on Tripadvisor over the past 12 months.

Hotels.com is part of the booking empire covering 325,000 properties on the planet and The Cove's accolade there is also based on high guest ratings.

</who>Brent Lavery is the general manager at The Cove Lakeside Resort in West Kelowna.

"As challenging as the year was with COVID, The Cove stood out by continuously delighting travelers," said the news release announcing the wins.

The Cove has a stunning location on the shore of Okanagan Lake with a four-storey resort shaped like a horseshoe to give as many suites as possible views of the water.

The horseshoe also creates a massive courtyard for two pools, beach, marina and watersports rental centre.

</who>The 150-suite Cove is located right on Okanagan Lake.

There's also a spa and a new restaurant called The Landing Kitchen+Bar.

While The Cove is large and has all the amenities, it prides itself on boutique-style hospitality.

</who>All of The Cove's one-two-and-three bedroom suites are luxury, condominium-style units.

"Our commitment to service excellence is embodied in the spirit of our people hear at The Cove, in their ability to anticipate guest needs and in their eagerness to go above and beyond to ensure each guest's stay is memorable," said The Cove's general manager Brent Lavery.

Like every hotel and resort, The Cove has suffered with lower occupancy because of COVID-related travel restrictions.

But, to trot out an old cliche, The Cove pivoted.

</who>The Cove is built in a big, horseshoe shape so as many rooms as possible have views of the lake.

"Based on a full year of reviews from customers, this award speaks to the great service and experience you provided guests in the midst of a pandemic," said Kanika Soni of Tripadvisor.

"What has impressed me is how businesses adapted to these challenges, implementing new cleanliness measures, adding social distancing guidelines and utilizing technology to prioritize guest safety."

</who>The Cove's amenities include two expansive pools, beach, marina, watersports rental centre, spa and new restaurant called The Landing Kitchen+Bar.



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