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ICBC announces extended deferrals for monthly insurance payments

ICBC has announced changes to assist people during the COVID-19 pandemic.

British Columbians can now extend their expiring driver's licence remotely, as ICBC adapts driver licensing measures to assist customers to stay home and follow public health orders on physical distancing and further protect employees during the COVID-19 pandemic.

<who>Photo credit: ICBC file

Customers can now defer their monthly insurance payments for up to 90 days with no penalty.

The deferral will be available to customers already on monthly Autoplan payments. ICBC previously allowed for only a single deferral of 30 days.

Customers can use ICBC's online resource tool to apply for deferrals or call the customer support team at 1-800-665-6442.

A customer can renew their driver's licence up to six weeks in advance of the expiry date by contacting ICBC's Driver Licensing Call Centre at 1-800-950-1498 and temporarily extend their driver's licence over the phone.

The customer will be mailed an interim paper licence that will be valid for 90 days.

Eligible extensions include routine renewals, reinstatement of a licence, and the replacement of a lost licence.

Expiring BC Services Cards and BC Identification Cards are not eligible for phone renewals.

ICBC will monitor the situation and determine whether the 90-day period needs to be extended further.

Starting immediately, the following services will only be offered online at icbc.com or through the call centre until further notice:

  • Obtaining driving records/abstracts
  • Change of address
  • Paying violation tickets

Enhanced Driver's Licence (EDL) and Enhanced Identification Card (EIC) processing has been suspended as of March 24, 2020, as those transactions require extended face-to-face interaction where physical distancing guidelines cannot be met.

All driver knowledge tests are suspended indefinitely for motorcycle and passenger vehicles unless there is a legal requirement to obtain a licence.

Commercial vehicle knowledge tests will continue, however, they will not be permitted with the use of a translator as physical distancing requirements cannot be met.

Over the coming weeks, ICBC will be working on finding ways to provide knowledge tests without the need for an in-office visit.

They ask that customers only attend a driver licensing office if their transaction is urgent and cannot be done by phone or online, and only if they are not showing symptoms.



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